How does your membership program work?
Fluff members sign up for monthly memberships that include one bath and blow-dry, a nail clip, ear clean, teeth clean, and trimming of the eyes and hygiene areas. On the first day of each month, members will be charged their regular membership price for that month.
What is your cancellation policy?
We ask that if you wish to pause or cancel your membership that you do so 3 business days before the end of the month. This way, you will not be charged on the first of the month.
How do I resume my membership?
You can resume your membership anytime, up until the last day of the previous month. For example, if you wish to resume your subscription for September, you have until August 27th to resume. If you’ve missed this window and wish to schedule your dog in, give us a call and we’ll try our best to accommodate.
How do I know the size of my dog?
We know it may be difficult to know which membership to sign up for, which is why we’ve created a size chart! The chart outlines weight and coats, and even gives breed examples.
Can I schedule more baths?
Absolutely! Sometimes one bath isn’t enough for active or stinky pups! Members can schedule additional baths, at a further reduced rate, on top of their monthly membership.
My dog doesn’t do well with groomers. Can you help?
Of course! One of the benefits of scheduling regular baths with Fluff is that it helps your dog get more comfortable with regular grooming. Dogs love routine, and having a familiar face on a consistent schedule could be just what yours needs to feel comfortable!
At what age can I start bringing my puppy?
It is safe to bathe puppies after 6 weeks of age. So chances are, if you’ve taken your puppy home from the breeders or the shelter, they’re old enough to bring to Fluff! Benefits of starting your puppy early include socialization, getting them comfortable with new environments and people handling them, teaching them proper behavior when being groomed or getting their nails clipped, and getting them comfortable with having their paws, ears and mouth touched.
As with all new puppies, it is important to get them used to being handled. So when you’re sitting or playing with your puppy, make a practice of playing with their paws and teeth, and rubbing a finger along their gum line; just make sure your hands are clean. Trust us, it’ll only make nail clipping and teeth brushing easier later on!
If you feel uncomfortable having your puppy bathed so early but want them to have a positive experience, bring them in to see us! We’ll walk them around the spa while playing with their paws. We even have healthy treats to make their experience with us even better.